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UpLabs Store FAQ

General

  • What is the UpLabs Store?

    The UpLabs Store is a unique place to buy and sell digital goods made following the Material Design guidelines. They can be Icon(s), Illustration, UI Kit, Theme, Mockup or Templates. All products are designed and sold by creative professionals around the world.

  • How can I contact UpLabs support?

    Should you have questions or comments, please contact us at [email protected]. You can also find us on Twitter @UpLabs. Please provide references and screenshots with your enquiry so we can assist you best.

  • How can I report a bug?

    To report a bug, please contact [email protected]. Please provide as much detail as possible and screenshots if possible with your report.

For Buyers

  • Do I need an account?

    Yes, you need a UpLabs account to buy any products. Creating an account takes less than a minute: click on LOGIN from any page (top right corner).

  • How do I purchase a product?

    You can browse the Store by visiting the main page of the Store or by doing a search (keyword, design type, etc). When you find the design resource that you want, you'll need to purchase a license that allows you to use it in your projects (personal or commercial). If you are unsure of which license you should buy, head to the license page. Once the license is purchased, the design gets automatically downloaded to your computer. Then, you're free to use the design in compliance with the limits of the license you purchased.

    We accept payments via Visa, MasterCard and American Express.

  • Can I use a PayPal account?

    No, not yet.

  • Do I get free products updates?

    Yes, once you have purchased a license, you will receive free updates of the same products should the creator update it on Up. It will be sent to you by email.

  • How do you maintain quality products?

    All products submitted to the Store by creators are reviewed to ensure that they meet a certain quality standard.

  • What are the terms of the UpLicense?

    We have two licenses, one for individual use on a single project and one for unlimited users on an unlimited amount of projects (within one company or creative space). Please refer to the License page for details.

  • What is your refund policy?

    Every purchase is definitive. No refunds will be made on the basis of change of mind or unmet expectations.

For Creators

  • Do I need an account?

    Yes, you need a UpLabs account to submit an products to the Store. Creating an account takes less than a minute: click on LOGIN from any page (top right corner). Login

  • What are the terms?

    You set the price, and make 70% of each sale. There is no exclusivity to Up.

  • How do I get paid?

    Payout are processed through PayPal, so you will need a PayPal payout email address.

    Payout are processed on the 1st of each month, if the total payout amount is greater than $50 on that day. Please refer to your Sales page to see the payout amount.

  • What if PayPal is not supported in my country?

    If your earnings balance exceeds $500, we will pay you via Wire Transfer. When you submit an item, please leave the PayPal account entry blank and contact us to [email protected] to provide the following information: IBAN, Beneficiary Name, Beneficiary Address, Bank name, Name on the account, Bank Address, Bank Country, ABA or SWIFT Code.

  • How can I sell my products(s)?

    Simply create an account with UpLabs and submit an products for sale. It will be reviewed and if approved, listed in the Store.

  • What is the file size limit for products?

    The size limit for any products is unlimited, however if it exceeds 500MB, please get in touch with us: [email protected]

  • What do you look for to approve an products?

    Material Design – All design should respect the Material Design guidelines to some degree. You should think of buyers who are looking for Material Design products to use in their project. Whilst your designs should reflect your personal and unique style, make sure that it respects the style and specifications of Material Design.

    Quality – We’re looking for polished designs with good style choice.

  • Why is my products rejected?

    Material Design – It may be that is it not Material Design "enough" or follows other design specifications.

    Quality – The design is not finished or polished enough. We strongly encourage you to work on it and submit it again when it’s ready.

  • What is an approved creator?

    Approved creators have special access to the Store which means that every time they submit an products, it is be published right away. Note however that the UpLabs team may delete an products should it not meet our standard quality.

  • How do I become an approved creator?

    An approved creator is a creator who has had at least 2 products approved and purchased on the Store. So keep submitting beautiful Material Design products and soon you’ll become and approved creator!

License

  • Do you offer Exclusive licenses?

    No we don’t offer exclusive licenses at the moment.

  • When do I need to buy multiple licenses?

    You may need to buy multiple licenses should the amount of people using the products exceed that of the license you initially purchased. Please refer to the License page.

  • What do you mean by "core value of the product"?

    Core Value is a concept that describes the degree to which products purchased from the UpLabs Store may contribute to your new creation(s) or project(s).

    Products purchased on the UpLabs Store cannot contribute to the core value of the new product. For example, you may not purchase an icon and use it as the main part of your logo; however you may use an icon as a button on your website.